FAQ

We accept Visa/Mastercard and Mobile Money on our website.

If your payment isn't accepted, try again after a short while. If the issue persists, check your account balance. If everything seems fine but you still can't make the payment, please contact us at 0790654444 (call or WhatsApp) or text us via email. We'll gladly assist you and can manage the order manually.

Currently, we operate in Rwanda, but we ship worldwide.

Our online store automatically displays the shipping fee and cost during checkout.

Absolutely! You can make purchases from outside Rwanda.

Yes, we do. However, shipping costs and delivery times may vary depending on your location. Please contact us via email or phone call, and we'll be happy to assist you with the details.

Absolutely! We'll send you the tracking code as soon as your parcel is on its way.

If you're in Rwanda, expect your beauty goodies within 30 minutes to 1 day. For our international baddies, it typically takes 7-15 days.

No worries! Reach out to us via email or phone, and we'll jump right in to assist you.

Easy peasy! You can reach us through email, call, message, WhatsApp, or even swing by our office. We're here for you!

Absolutely! We're happy to accept exchanges and returns if there are any issues with our products.

While we don't have one currently, stay tuned! We'll keep you in the loop.

Thrilled to hear you're interested! Reach out to us through our socials or drop us an email, and let's chat about the exciting possibilities.