What payment methods do you accept?

We accept Visa/Mastercard and Mobile Money on our website.

What should I do if the payment is not accepted?

If your payment isn't accepted, try again after a short while. If the issue persists, check your account balance. If everything seems fine but you still can't make the payment, please contact us at 0790654444 (call or WhatsApp) or text us via email. We'll gladly assist you and can manage the order manually.

From where do you operate?

Currently, we operate in Rwanda, but we ship worldwide.

How much will shipping cost?

Our online store automatically displays the shipping fee and cost during checkout.

Can I purchase from outside of Rwanda?

Absolutely! You can make purchases from outside Rwanda.

Do you ship internationally?

Yes, we do. However, shipping costs and delivery times may vary depending on your location. Please contact us via email or phone call, and we'll be happy to assist you with the details.

Can I track my order?

Absolutely! We'll send you the tracking code as soon as your parcel is on its way.

When will I receive my order?

If you're in Rwanda, expect your beauty goodies within 30 minutes to 1 day. For our international baddies, it typically takes 7-15 days.

What to do if I didn't receive my order?

No worries! Reach out to us via email or phone, and we'll jump right in to assist you.

How do I contact you if my question isn't answered here?

Easy peasy! You can reach us through email, call, message, WhatsApp, or even swing by our office. We're here for you!

Can I exchange or return my Her Majesty product purchased at the Her Majesty Cosmetics store?

Absolutely! We're happy to accept exchanges and returns if there are any issues with our products.

Is there any pro discount for makeup artists?

While we don't have one currently, stay tuned! We'll keep you in the loop.

How can I become a brand ambassador for Her Majesty Cosmetics?

Thrilled to hear you're interested! Reach out to us through our socials or drop us an email, and let's chat about the exciting possibilities.